XRE-03095
I have tried everything to resolve this matter from getting a new box to unplugging everything and replug, and everything back in to make sure the connections were good and nothing takes away this co...
Forum Discussion
Hi Hidenseek73, I understand the frustration I feel when my equipment doesn't work in the way I expect, and I apologize you've been dealing with this Contour error. Allow me a moment to explain the service call fee in further detail. When a service call is scheduled, we are required to let you know about the possibility of a fee. We should have also told you that if the issue you are experiencing is due to Cox equipment or a Cox signal issue, you will not be charged. Issues with the signal to your home and issues with Cox equipment are our responsibility to resolve, so there is no service fee. The error you're experiencing can indicate a signal issue to the box, and most likely cannot be resolved remotely. If you haven't already scheduled a service call so we can address this for you, please email my team at Cox.Help@cox.com so we can further assist you. -Becky, Cox Support Forums Moderator
