Recent Discussions
XRE-03095
I have tried everything to resolve this matter from getting a new box to unplugging everything and replug, and everything back in to make sure the connections were good and nothing takes away this code. Cox tells me that I need to have a technician come out which will cost me $75 which I refuse to pay, after reading this for him and seeing I'm not the only person that is getting this error message. I know that this cannot be something to do with my equipment or the way that it is installed so I'm really not too sure what having a technician coming to my home to try to fix it will accomplish the error code clearly clearly states that this is a problem on our end yet when I called to talk to technical support they act as if they have no idea what that code means after 10 different resets. Still nothing is working I tried to flip to different channels, and I continue to get this code on channels, such as the ID channel MTV all of the channels that I pay for in my package this is unacceptable customer support when you tell someone that they have to pay to fix their problem. Has anyone had any luck getting this resolved? I am at my wits end.
Factory Reset EVERY night!?!
I seem to be living in the movie "Groundhog Day". Every day this week we are faced with the same issue. To begin, the old DVR box was giving us a lot of trouble with playbacks. Took it in Saturday and swapped it out. Easy Peasy right? Wrong. Got home and hooked up new box....nothing. No signal to the TV from the box. Of course technical assistance (really should come up with a better name for them) explained how it HAD to be my HDMI cable (because that's what the paper told her to say). Too late by now to get back and get another....no cable for weekend. Took box to store Monday afternoon and swapped again...assured there would be no issues. Got home and plugged it in and went through all the set-up and voila...we have cable. Problem solved? Not by a long shot. Wake up Tuesday morning and put TV on....nothing. Go to main box...nothing. No cable for tuesday either. Tech (who had been scheduled earlier) is to be there that afternoon. He walks in, looks at it and fixes it with just a few quick swipes of his hand. Explains to me when they put in some information into system they made a mistake and it tells the system to shut down the box when the update runs at night. So now it's fixed, right? Wrong! Same exact thing happened last two nights. Every morning i have to reprogram the main box just like it came out of the box from the factory. Only thing i get when I call in is "SORRY" and we can send a tech out. Already did that and he siad it was a problem with the office. I did get them to refund me for the days I was either without cable or have to fix their equipment. Really interested to hear the reply to this.
Sound and picture problems
Sound cuts out for a couple seconds, picture gets pixel blotches. Problem is now on both of my TV's. It's so bad that I can't watch the program. I reset the box every 3 - 4 days, that helps for an hour or 2. I've been a cox customer for 16 years, up to a year ago my cable was flawless. It seems their total solution is to reset the box. I'm being charged big bucks for inferior service. They know there is a problem but lack the balls to admit it and the intelligence to fix it.
Issues with TCM not displaying in Northwest Arkansas
I am in Springdale. TCM regularly stops displaying with an error of "This channel is having an issue, please try later" No error number is shown. I have tried rebooting the cable box but it does not fix anything. SHowing the guide, then trying the channel does not do anything. All other channels are fine and work perfectly, only TCM is affected. We only have cable for my wife to watch TRCM so if you cannot even do that we have no use for Cox.Contour 2 DVR recordings show on host but no longer show on client boxes, however…
On client boxes I can seethe scheduled recordings, record a show that will record and is watchable on the host but none of the clients display any recordings. What would be the reason causingthe clients nottoshow any recording but allows them to schedule and record shows that do show up on the main DVR? One of my clients needs to be exchanged due to it failing to download the software image which was done when atech hhasdisconnected my cable and phone line due to ingress without any notification or notes left in my account so customer service knew. That was all resolved but this mysterious issue happened after replacing a line from the wall to a client box that was the cause of the ingress. I can’t see the absence of omeclient causing this. I looked at the hook up in the house that was modified and the one odd thing I see is the cable line-in to the house is split with one side going to an amp that goes to another amp which is connected toeach room. The other side of the split from the main line in goes directly to the DVR. The tech is off for the next couple days and I don’t want to bother him and have already called customer service and they were just going to send someone else out in another week so I’ll plan to contact the tech that fixed it but I was hoping to perhaps get some feedback here while I wait. It’s odd that the clients are obviously talking to the host dvr to list the scheduled recordings and start recording from client boxes that show on the host, but the clients no longer show any recordings like they used too thank you for your time and advice in advance. BestRegard
Cox Degrades Signals and Prohibits Cable Box Resets
As soon as Cox went from analog to digital the degradation of reception has steadily gotten worse while they continue to up prices by 8 - 12% per year - supposedly "upgrading" their "infrastructure". SYMPTOMS: Black screen, no audio with a displayable info bar. This went from occasional on one channel to this year multiple channels every night for hours at a time. MPEG macro-blocking with audio drop out. Again initially once in a while, now multiple channels for hours at a time EVERY night. Typically it is 5 sec of audio and video, followed by 30 seconds of macro blocking or picture freeze and no audio repeated for hours on end. Tune to a channel, get 20 - 30 seconds of black before they re-route you to a non-HD channel which takes another 10 seconds to display. The instantaneous freeze with no audio that can only be corrected by switching channels. The usual fix - going to your online account to reset your cable box - still appears in the account. For the past several months they would not allow it after reporting the network was working fine. You select to reset and it denies you saying there IS a network outage they will fix in 12 hours. This past week they simply report "There was a problem and we could not reset your cable box. Try again later" but it NEVER works. I believe they have actually disabled this capability of your account and just won't tell consumers they have done it. Charge you for services they deny you access to. I am being charged for HBO Max, something that should come from my HBO subscription through COX but I can't access it unless I pony up an additional $29 a month for a DVR box. My smart TV would support it through network / internet connection, but I would have to pay HBO directly for it because they say,unlike the old HBO Go I must get it through COX if I want to get it as part of my subscription. They regularly take the entire cable sometimes including internet service offline for hours at a time for "upgrades" which make no changes to the crappy signal quality, bogged down internet connections and glitchiness. Yes, this "improved service" is why our cable bill doubled in 5 years. COX - say it out loud - its all in the name!
TV power up to screen saver
I'm curious ifanyone else has seen this. I have had a Contour box connected to a Samsung flat screen TV for about 2 years. I've been powering down the box using the verbal command - press the microphone button on the remote control, say "Power Down" or "Sleep Now", which brings up a dialog box from which I select "Sleep Now". After about five seconds, the Contour box and the television will turn off. This has worked fine until about 2 weeks ago. Since then, after initial power down, and after a pause of about 20 seconds, the TV comes back on and displays a screen saver, which stays on indefinitely (I've awakened in the morning to find it this way). Apparently, the TV is receiving a signal from the cable, even though the Contour box power light is off. Anyone have any idea what's causing this?
Removing the duplicate HD channels on 1000-1950
Greetings, Back on my Cox October 2020 bill, they announced the following: ===================== IMPORTANT INFORMATION ABOUT YOUR COX PROGRAMMING HD CHANNELS on 1000's Effective on or after 12/3/2020, we're making it easier to watch the channels you love. We are removing the duplicate HD channels on 1000-1950. You can still enjoy the programming previously on these channels by tuning into the lower 2 or 3-digit corresponding channel number. Example: 1010 go to 10 / 1143 go to 143 Your DVR recordings, favorites and parental controls won't be affected, so you won't have to do a thing. ================== To this day, this change has not occurred on my end, though I've reset my Cox cable box numerous times since December 2020 to see if it'll update (using both the online reset tool and by unplugging the power & cable lines from the cable box). In my channel guide, I still have the 2-digit HD channels and the corresponding/duplicate 1000-series HD channels. For example, I have a channel 24 and 1024. If I favorite either channel, both get favorited. I can watch either channel, as I cycle through my favorite channels. I understood why this duality of channels existed during the years that Cox was transitioning from SD to HD. But according to the Cox announcement on my bill, this condition would be eliminated and shouldn't exist any longer. So what's going on here and is there a way to resolve it? Thank you
