Forum Discussion

JMS's avatar
JMS
New Contributor
2 years ago

why isn't the record working on Contour DVR?

Earlier today I had the same LA/PEG on the contour TV guide. That has now been fixed but when I try to hit record for a show in the future it is telling me that a channel subscription is required to record channel. I haven't changed anything in my plan, so why isn't the record working?

  • Becky's avatar
    Becky
    Moderator
    2 years ago
    Hi JMS, I know how frustrated I get when my DVR doesn't work as it should, and I apologize for the issue you're experiencing. The suggestion by PJS2 is the best place to start when experiencing issues with your cable box. Unplug the power from the box for 30 seconds and then plug it back in. Give it 10 minutes or so to reboot. Then try to schedule a new recording. If you continue to have difficulties, please email my team at cox.help@cox.com. We'll get this resolved for you! -Becky, Cox Support Forums Moderator
  • PJS2's avatar
    PJS2
    Contributor II
    2 years ago

    You need to unplug the box, wait 30 seconds, plug back in. It needs to reset. Worked for me when I had the same problem. Good luc,k!

    • AliceFB's avatar
      AliceFB
      New Contributor
      2 years ago

      Unplugging didn't work on mine. I'm in South Central Kansas. All of my scheduled recordings for local channels have disappeared from the scheduled list and I can't record anything on any local channel even though I've tried every possible way.

      Yet the account page on the Cox website when I log in says "Your Network looks good". Thanks for nothing.

      Pay your bill one second late - get penalized. Lose service you pay an arm and a leg for - "gee, we're awfully sorry".

      • LisaH's avatar
        LisaH
        Moderator
        2 years ago
        HI AliceFB. This appears as if you may need someone to look into your account personally. We would definitely be able to assist you with this. Please reach out to us on Twitter at @CoxHelp via DM, visit us on Facebook via private message, or email us at cox.help@cox.com. Provide us the name on the account with the complete service address with a link to this thread so we can get started. - Lisa,