Why do I have to pay for the mini box when the listed channels do not come in.
Local channels about five miles from the mini box are available some of the time. I have spent hours with customer service on this and exchanged one crappy mini box for another and still the thing works when it feels like it. Is there a clause somewhere that states certain mini box channels only work some of the time and the rest of the time you are sh** out of luck? I refuse to contact customer service and spend hours on the phone to try and resolve nothing again. The next call will be to come over and pick up your all of your high priced equipment, but before I do that is there a clause stating crappy service is what you pay for or do I need a years refund on this garbage.
Oh yeah this is the error that shows up on the channels when not available M.3.1.4 and to call customer service 1-866-961-1207. Looking at it right now because there is nothing to watch on channel 810 and Fox 6, just to mention a few. Seriously!
Yes I have called and your super techs never heard of this error. So why bother?
I do not have time to call on every occurrence and go thru the reset of the crappy mini box at 11pm.
Error code M.3.1.4 the mini box not receiving a signal on those channels. Please try running a channel scan if that doesn't help send us an email with your full-service address and name so we can take a closer look. This link will help with running a channel scan www.cox.com/.../running-a-channel-scan-on-a-mini-box--dta.html.