Forum Discussion

cherz's avatar
cherz
New Contributor
6 years ago
Solved

Why do I have to pay for the mini box when the listed channels do not come in.

Local channels about five miles from the mini box are available some of the time. I have spent hours with customer service on this and exchanged one crappy mini box for another and still the thing wo...
  • JonathanJ's avatar
    JonathanJ
    6 years ago
    @Cherz

    Error code M.3.1.4 the mini box not receiving a signal on those channels. Please try running a channel scan if that doesn't help send us an email with your full-service address and name so we can take a closer look. This link will help with running a channel scan www.cox.com/.../running-a-channel-scan-on-a-mini-box--dta.html.

    Jonathan J
    Cox Moderator
JonathanJ's avatar
JonathanJ
Former Moderator
6 years ago
@Cherz

Error code M.3.1.4 the mini box not receiving a signal on those channels. Please try running a channel scan if that doesn't help send us an email with your full-service address and name so we can take a closer look. This link will help with running a channel scan www.cox.com/.../running-a-channel-scan-on-a-mini-box--dta.html.

Jonathan J
Cox Moderator
  • cherz's avatar
    cherz
    New Contributor
    6 years ago

    Channel scan does not work. Still sporadic signals. I would really like to write this complaint in but cannot locate any place to do this on the web site.

    • JonathanJ's avatar
      JonathanJ
      Former Moderator
      6 years ago
      @Cherz

      Thanks for trying the channel scan and I apologize that it didn't resolve the issue. Because this has been ongoing and we have limited tools to troubleshot remotely I suggest scheduling a technician out since you have already replaced the mini-box. When you have a moment please email my team your full name, full-service address, and include this link send it to cox.help@cox.com.

      Jonathan J
      Cox Moderator