Forum Discussion

cherz's avatar
cherz
New Contributor
5 years ago

Why do I have to pay for the mini box when the listed channels do not come in.

Local channels about five miles from the mini box are available some of the time. I have spent hours with customer service on this and exchanged one crappy mini box for another and still the thing wo...
  • JonathanJ's avatar
    5 years ago
    @Cherz

    Error code M.3.1.4 the mini box not receiving a signal on those channels. Please try running a channel scan if that doesn't help send us an email with your full-service address and name so we can take a closer look. This link will help with running a channel scan www.cox.com/.../running-a-channel-scan-on-a-mini-box--dta.html.

    Jonathan J
    Cox Moderator