watchtv.cox.com shortcuts must be enabled to use
For the past week, each time a watchtv.cox.com channel is selected, Closed Captions (C) is the only player shortcut that can be used until the "Player Settings" gear icon is clicked twice to open and then close the settings window. This enables all the other player shortcuts to be used until the current channel is closed. Closed Captions is probably always enabled because it's set in Accessibility settings.
To eliminate variables, I launched the website through Cox webpages, cleared watchtv.cox.com cookies, closed the browser and went through Cox webpages to load the website again. The same issue occurs when using either Chrome or Edge. Cox said nobody else has reported this issue through social media, but a moderator replicated it with her own credentials.
Here is a comprehensive list of watchtv.cox.com player shortcuts:
? - Display Keyboard Controls S - Toggle SAP
P - Stop Playing V - Toggle Video Description
Up Arrow - Volume Up L - Toggle Last Watched Panel
Down Arrow - Volume Down I - Toggle Video Info Panel
M - Mute Audio G - Toggle Language Menu
Z - Mini Player Mode O - Toggle Settings Menu
F - Full Screen X - Close Player
C - Toggle Closed Captions
Has anyone else experienced this issue? Or, do most people just not use player shortcuts?