Cox has never acknowledged that their first update deployed within the last month broke player shortcuts functionality in the website. Their second update almost fixed the issue, but not quite. The latest response is . . .
clicking within the player window "activates" the page so the keyboard shortcut keys function.
(That wasn't required in the original website design before their first update).
Without first clicking on the page, the shortcut keys won't work.
(That's the same thing I reported to Cox after their last update repaired the need to double-click on the "Player Settings" gear icon that I originally reported to Cox after their first update).
The determination is that the video player window is working as designed.
(It isn't working as it was designed before the first update broke player shortcuts functionality). Tier 3 probably figured "Eh, close enough. We meant to do that".
Even if they actually did mean to deploy a website design that requires a mouse click in order to enable keyboard shortcuts, the need to click the gear icon to enable player shortcuts after the first update proves an update was deployed that didn't work as it was designed. I'm not convinced they have the necessary skills and/or desire to properly fix the issue they created. Whether the coding error originated from Cox or their vendor, it should have been more thoroughly tested by Cox before it was deployed.
