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Mitchell3165's avatar
Mitchell3165
New Contributor
7 years ago

Video on Demand

unable to play video on demand 

When ever I try to watch a show on Demand I select any show and get it never loads or comes one I get this message.

UNABLE TO PLAY VIDEO

SORRY, WE'RE HAVING SOME TROUBLE.

THIS PROGRAM IS NOT AVAILABLE TO WATCH AT THE MOMENT TRY AGAIN IN A FEW MINUTES

This happens on any show I try to watch On Demand I have rebooted all the boxes and the router in my house any idea what the problem is?

  • Becky's avatar
    Becky
    Moderator
    7 years ago
    Hi Mitchell3165, are your cable boxes on the Contour 2 platform? Does an error number display along with the "unable to play video" message? -Becky, Cox Support Forums Moderator
    • Genemiller1935's avatar
      Genemiller1935
      New Contributor
      7 years ago

      I have the same problem.   the # on bottom of screen is  XRE-03092.   I have no idea  what platform the cable box is on

      • Becky's avatar
        Becky
        Moderator
        7 years ago
        Hi Genemiller1935, the XRE error indicates you are on the Contour 2 platform. Are you getting the XRE-03092 error when playing live TV or when trying to play an On Demand title? If VOD, be sure that you are subscribed to the content you are attempting to play. Have you tried power cycling the DVR or resetting the DVR using the reset tool on cox.com or the Cox Connect App? -Becky, Cox Support Forums Moderator