Video on Demand
unable to play video on demand
When ever I try to watch a show on Demand I select any show and get it never loads or comes one I get this message.
UNABLE TO PLAY VIDEO
SORRY, WE'RE HAVING SOME...
Forum Discussion
I have the same problem. the # on bottom of screen is XRE-03092. I have no idea what platform the cable box is on
Hi Genemiller1935, the XRE error indicates you are on the Contour 2 platform. Are you getting the XRE-03092 error when playing live TV or when trying to play an On Demand title? If VOD, be sure that you are subscribed to the content you are attempting to play. Have you tried power cycling the DVR or resetting the DVR using the reset tool on cox.com or the Cox Connect App? -Becky, Cox Support Forums Moderator
