Forum Discussion

Mitchell3165's avatar
Mitchell3165
New Contributor
7 years ago

Video on Demand

unable to play video on demand  When ever I try to watch a show on Demand I select any show and get it never loads or comes one I get this message. UNABLE TO PLAY VIDEO SORRY, WE'RE HAVING SOME...
Becky's avatar
Becky
Moderator
7 years ago
Hi Mitchell3165, are your cable boxes on the Contour 2 platform? Does an error number display along with the "unable to play video" message? -Becky, Cox Support Forums Moderator
  • Genemiller1935's avatar
    Genemiller1935
    New Contributor
    7 years ago

    I have the same problem.   the # on bottom of screen is  XRE-03092.   I have no idea  what platform the cable box is on

    • Becky's avatar
      Becky
      Moderator
      7 years ago
      Hi Genemiller1935, the XRE error indicates you are on the Contour 2 platform. Are you getting the XRE-03092 error when playing live TV or when trying to play an On Demand title? If VOD, be sure that you are subscribed to the content you are attempting to play. Have you tried power cycling the DVR or resetting the DVR using the reset tool on cox.com or the Cox Connect App? -Becky, Cox Support Forums Moderator