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- LisaHModeratorHi Bionic. The issue with the channels disappearing sounds like a signal issue and needs to be addressed by a service call. Have you tried to unplug the power to the cable box for at least 2 minutes and then plug it back in to reset? This sometimes helps. If you need further assistance, please reach out to us on Twitter at @CoxHelp, visit us on Facebook, or email us at cox.help@cox.com. Provide us the name on the account with the complete service address with a link to this thread so we can get started. - Lisa, Cox Support Forums Moderator