My regular TV watching is getting pretty bad. And this is on top of the zDVR issues not being able to be played back, Why can’t Cox fix this issue? Why is it so hard to report issues. Why do they say it is not an issue when there are so many of us complaining. Cox is being paid well for its services. Time for the company to earn that money!
Hello, I am very sorry you’ve not had the best experience with Cox. I understand how important communication and reliable service is. We value your business, and we would be happy to help. Please email us your “full” name, “complete” address, and a copy of your post to Cox.Help@cox.com for further assistance. Thank you!
The vague notifications are very frustrating. Wifi works for my laptop (sometimes) but not my phone,so the Contour App is useless (same wifi?). If, as a rep told me, this was an "upgrade" period, why was that not communicated?
Hi woodlandjc. The purpose of the Cox Forums is to allow customers to discuss technical topics related to residential Cox Cable, Telephone and High-Speed Internet services with other customers. This appears as if you may need someone to look into your account personally. We would definitely be able to assist you with this. Please reach out to us on X at CoxHelp via DM, visit us on Facebook via private message, or email us at cox.help@cox.com. Provide us the name on the account with the complete service address with a link to this thread so we can get started. Thanks, Lisa, Cox Support Forums Moderator
