Forum Discussion

bsbcgirl's avatar
bsbcgirl
New Contributor
6 years ago

TNT and TBS close captioning

As of Monday, May 5th,  2019 the close captioning on TNT and TBS is not working. It works on all my other channels. It is also not working at my neighbor's.

I called Cox  and they are not aware of any problem, nor how to fix there. Any suggestions? Thanks.

  • MariaL's avatar
    MariaL
    Moderator
    6 years ago
    Hi Bsbcgirl,

    Thank you for reaching out to us through Cox Forums. I’ve forwarded the issue with closed captioning on TNT and TBS to our Video team to investigate. My team will follow up with you here, as soon as we have an update.

    Maria L.
    Cox Support Forum Moderator
    • Becky's avatar
      Becky
      Moderator
      6 years ago
      Hi Bsbcgirl, I'm glad to hear that! Please let us know if anything like this happens in the future. -Becky, Cox Support Forums Moderator
      • bsbcgirl's avatar
        bsbcgirl
        New Contributor
        6 years ago

        I am reaching out to you again. It seems that the closed captioning is not working on channel 811, the Escape channel. Thank you for your attention in this matter.