Forum Discussion

Jupiter852's avatar
Jupiter852
New Contributor II
6 years ago

Searching the guide does not work correctly for Contour 1 units

The guide shows 2 weeks of scheduled shows. When I search the guide for a specific Title, it only gets hits through Sunday, August 18.  I can manually find additional hits beyond  Sunday by scroll...
KevinM2's avatar
KevinM2
Former Moderator
6 years ago
Hi Jupiter852, we are unaware of any changes made to the TV Guide on the Contour 1 system. It is possible you may be experiencing issues with the receiver. I suggest checking to make sure that all cables are tightly secured and free of damage. Please also make sure any splitters you may have are in good, working condition. If you need any additional assistance, please feel free to email us at cox.help@cox.com. -Kevin M. Cox Support Forum Moderator
  • CurtB's avatar
    CurtB
    Honored Contributor
    6 years ago

    @KevinM2   I don't believe Jupiter852 was reporting an issue with the TV Guide.  I believe he was reporting an issue with the Search function.

    I tested searches on a Contour1 and it only found recorded programs.  I then changed settings: Guide Options > Search & Browse Related and checked "Remove Recorded Programs".  A subsequent search still found recorded programs and only recorded programs.

    It appears there is an issue with the Contour1 Search function..   

  • Jupiter852's avatar
    Jupiter852
    New Contributor II
    6 years ago

    The Cox Support personnel replicated the issue on two of their Contour 1 systems.  The person I spoke with confirmed it with her manager.  So the issue appears to be one of the software used for the search function - not an issue unique to my Contour 1 unit.

    I just now (Sunday, 8:10 am Eastern) checked the Search function.  It cannot find any shows in the Program Guide beyond today - just those showing today.

    • gsc331's avatar
      gsc331
      New Contributor III
      6 years ago

      Same problem in new Orleans area. It is a cox problem and they should own up to it

    • KevinM2's avatar
      KevinM2
      Former Moderator
      6 years ago
      Hi Jupiter852, I have submitted feedback to our Engineering team, regarding the guide enhancement change. Please don't hesitate to send us an email at cox.help@cox.com, for further assistance. -Kevin M. Cox Support Forum Moderator
      • Jupiter852's avatar
        Jupiter852
        New Contributor II
        6 years ago

        Thanks for submitting the feedback to the Engineering team, KevinM2.

        By the way, I just now (Monday, 5:10 am Eastern) checked the Search capability.  It does not detect any hits on the Guide at all.