Yes. I received it directly from our Cox store.
The Cox store gave you a receiver (twice) that isn't included on their published list of receivers. Maybe it's OK, maybe not. It could be a brand and model that hasn't been used extensively with Contour and has compatibility issues that you're now finding, Maybe you should go to a different Cox store and ask for a replacement brand and model from Cox's list of receivers that would more likely have been used with Contour enough to know that it's reliable.
