Forum Discussion

ksdajc1992's avatar
ksdajc1992
New Contributor
2 years ago

DVR service randomly deletes all recorded shows

Costumer service and tech support are a joke.

Opened several tickets and they just close them with no resolution.

The tech that came out to my house said there are no issues with the hardware and it is a CLOUD issue.

Had this for the past 5 months now - once, twice, or several times a month all recording are deleted and it says Welcome to you new DVR service.  

You may now begin to record shows etc....

From others' comments i see this has been ongoing for 5 years!

  • Becky's avatar
    Becky
    Moderator
    2 years ago
    Hi Ksdajc1992, I'm addicted to my DVR, and I can imagine how I'd feel if this happened to me. I'm so sorry this has happened even one time! I can help. I want to verify that this has been investigated by our video escalation team. So that my team can further investigate, please email us at Cox.Help@cox.com. -Becky, Cox Support Forums Moderator
  • CuriousJ's avatar
    CuriousJ
    Contributor
    2 years ago

    Awful, I would be livid! Have you replaced the box with a new one?