Forum Discussion

ksdajc1992's avatar
ksdajc1992
New Contributor
2 years ago

DVR service randomly deletes all recorded shows

Costumer service and tech support are a joke. Opened several tickets and they just close them with no resolution. The tech that came out to my house said there are no issues with the hardware and...
Becky's avatar
Becky
Moderator
2 years ago
Hi Ksdajc1992, I'm addicted to my DVR, and I can imagine how I'd feel if this happened to me. I'm so sorry this has happened even one time! I can help. I want to verify that this has been investigated by our video escalation team. So that my team can further investigate, please email us at Cox.Help@cox.com. -Becky, Cox Support Forums Moderator