Forum Discussion

Homerdpoe's avatar
Homerdpoe
New Contributor II
5 years ago

Deleted recordings and some channels are not working

For the last 3 days my Contour receiver has erased all my recordings over night and I have not reset my Contour.  Also, most of the lower channels work.  The upper channels (CNBC, HISTORY ..ECT) do not work.

Could it be a defective Contour Receiver or at Cox'es end?

My other two Cox mini boxes work just fine.

Very frustrating. 

  • JonathanJ's avatar
    JonathanJ
    5 years ago
    @Homerdpoe

    Currently, there's an unplanned outage affecting service. Technicians are working towards a resolution with no ETR. You can view outages and sign up to receive alerts on www.cox.com/.../outages.html. Once it been cleared and if you're still having an issue email, my team @ cox.help@cox.com your full name and address to we can take a look.

    Jonathan J
    Cox Moderator
  • Homerdpoe's avatar
    Homerdpoe
    New Contributor II
    5 years ago

    Homerdpoe again.  I forgot to mention, that I have Reset my Cox Contour,  modem, and router many, many times. Thank you. 

    • JonathanJ's avatar
      JonathanJ
      Former Moderator
      5 years ago
      @Homerdpoe

      Currently, there's an unplanned outage affecting service. Technicians are working towards a resolution with no ETR. You can view outages and sign up to receive alerts on www.cox.com/.../outages.html. Once it been cleared and if you're still having an issue email, my team @ cox.help@cox.com your full name and address to we can take a look.

      Jonathan J
      Cox Moderator
  • BenS1's avatar
    BenS1
    Former Moderator
    5 years ago
    Hi Homerdpoe,

    If you take off the Contour box and hook up a mini box it should work as long as the Contour box that you remove isn't the main host box.

    Ben S.
    Cox Support Forums Moderator
    • Homerdpoe's avatar
      Homerdpoe
      New Contributor II
      5 years ago

      Cox techs Came out today and replaced my Contour Box. Everything works now.

      Thanks for all  the help. 

      • JonathanJ's avatar
        JonathanJ
        Former Moderator
        5 years ago
        @Homerdpoe

        That's great to hear please let us know if you have further issues.

        Jonathan J
        Cox Moderator