Recording in the cloud vs DVR with hard drive
I am relatively new to Contour, and I am at my wits end. Cox set me up to record shows on their cloud server. When I try to watch a show recorded in the cloud, the playback is often interrupted by lo...
Forum Discussion
Hi Vegaschef75, what issues are you experiencing with the Cloud DVR? A playback issue impacting cDVR recordings in Phoenix and Las Vegas began on 5/21/19. Our video engineers are working to resolve this issue. We don't have an estimated time of repair, so we'll keep you posted. -Becky, Cox Support Forums Moderator
Hi Becky, It drops the sound of the program for a couple of seconds up to 15 seconds. on tuesday I was Watching a program and about twenty minutes into a hour program it froze for about 10 seconds and stopped and a message on the screen said it was having problems and it would be on again the next day do you want to record it ( which I already have it set to record for its a daily show I record everyday) and the rest of the program I can't get to to watch. yesterday I was watching the San Diego Padres game on 14 which I record every game. I watched till the 4 th inning and went shopping, thinking I could watch it after I came back. I came back about an hour later and when I went into the dvr it said my NETWORK WAS NOT WORKING TRY BACK LATER. I was not able to watch the game. I'm a disabled person so I watch alot of TV. If I can't get it from cox I will be looking for a service that I can. Even if I have had cox for almost 27 years. And they had better not charge me with a service call today ether.
- @Vegaschef75
I apologize for any inconvenience this has caused. Did everything work out with your service call today?So far yes. But it took about a week before the box they replaced went crazy. i'm hoping the new one is working better
