Recording in the cloud vs DVR with hard drive

Hi Becky,  It drops the sound of the program for a couple of seconds up to 15 seconds.  on tuesday I was Watching a program and about twenty minutes into a hour program it froze for about 10 seconds and stopped and a message on the screen said it was having problems and it would be on again the next day do you want to record it ( which I already have it set to record for its a daily show I record everyday) and the rest of the program I can't get to to watch.  yesterday I was watching the San Diego Padres game on 14 which I record every game. I watched till the 4 th inning and went shopping, thinking I could watch it after I came back.  I came back about an hour later and when I went into the dvr it said my NETWORK WAS NOT WORKING TRY BACK LATER. I was not able to watch the game.  I'm a disabled person so I watch alot of TV.  If I can't get it from cox I will be looking for a service that I can.  Even if I have had cox for almost 27 years.  And they had better not charge me with a service call today ether.