Hi NoraDesmond, can you please check and see if this is happening on the Contour web app (www.watchtv.cox.com), or on other devices as well? If this is happening on multiple devices and other platforms while being connected to your in-home network, then we will need to escalate this case. Please feel free to reach out to us at cox.help@cox.com, Twitter or Facebook, for additional support. -Kevin M. Cox Support Forum Moderator
Can you please try to watch channel 6 - WLNE(ABC) to see if you can view that channel? If not, please tell us what you see or any error message you get. Thanks, Lisa - Cox Support Forums Moderator