Forum Discussion
I have sat on the phone on hold for the 1.5 hours needed to discuss with Paramount. They said immediately it was a problem with their app. I opened a trouble ticket for my Samsung app and for the Cox Contour app. However, I have discussed this with Cox and they just replied "Huh that sounds strange". You are not wrong that the Cox app is NOT working correctly for some (maybe all) as I have the same problem on the Contour Box.
Thanks for taking 1.5-hour on-hold hit for us all with Paramount! Hopefully, they will make it a priority to fix this but I'm not holding my breath.
FWIW, I emailed Paramount support 2 weeks ago (tomorrow) and have yet to hear back from them. Yesterday, I followed up with an email to the automated response email for the first email ticket and then opened another email ticket referring to the first. Still nothing. Apparently, no one at Paramount's assigned to respond to the support system.:(
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