Forum Discussion

yak's avatar
yak
Contributor III
6 years ago

June 19th guide changes. All of my recordings failed

We received notice in Phoenix that most SD channels would become HD channels.  That was successful.   But all of my planned recordings ended up in the Missed Recording file. ( Contour 1 DVR Cisco 986...
CarolLM's avatar
CarolLM
Former Moderator
Hi, try power cycling your box (removing the power cord for at least a full 2-minutes) then reconnect it. When the box resets let us know if that corrects it. --Carol, Cox Support Forums Moderator
IntenseNV's avatar
IntenseNV
New Contributor II
6 years ago

it does not help at all.  i have rebooted my box more than 5 times and spent one hour on the phone with tech support.  As a moderator, you should really understand the problem.  It is not something that can be fixed with a reboot,  NOW, THE CHANGE HAS DOUBLED FAVORITES.  We now have to scroll through double the channels when choosing favorites.  RIDICULOUS.  PLEASE TELL THE ENGINEERS THAT THIS IS CREATING HAVOC.