Forum Discussion
Thank you, Allan, and thank you for the apology. In our experience, most Cox employees are unwilling to apologize under any circumstances. After hearing nothing from several Cox call center supervisors and field technicians who assured us they would call us back, we were put in touch with the complaint center which is a well-kept secret. Our open ticket was finally escalated appropriately. 5 technicians and 3 set top boxes later, all our Contour apps seem to be working properly. It is very frustrating that my husband and I had to spend 15 days in 3 weeks dealing with Cox representatives to eventually get a senior technician to our home who was able to solve the problem and correctly complete our Contour installation. Hopefully, this time a week from now everything will still be working.
- CoxUser305 years agoNew Contributor
It's been 2 weeks since our Contour service was finally working properly and I am pleased to report that the system is still performing as it should. I want to thank the technicians, call center supervisors, complaint center personnel and support forum moderators who contributed to solving our problem. Cox Contour TV with panoramic wifi is great when it works and is a huge step up from our previous Cox DVR setup. Based on our experience, Cox would benefit from providing better training for it's first-line customer service staff in the call center and for it's field technicians. Problems would be solved much more quickly and would provide a more positive customer experience. In this age of cord-cutting and numerous options for streaming entertainment, Cox and other cable and satellite providers would do well to increase their value to consumers. -Cox User for 30+ years
- Sherry_P5 years agoNew Contributor
We are having the same issue - error code APPS04154 when attempting to get Netflix to launch with our Contour DVR box - it works and launches fine with all the other boxes in the home. Just the main box. I have to change the input to the TV and launch Netflix via the Smart TV settings. So I know it is working but something isn't right with this box. It worked for five minutes when first installed and then quit.
We also have an issue with the sound randomly stopping with this box. I have to reboot the box to get the sound back.
What's up???
- JonathanJ5 years agoFormer Moderator@Sherry P
The error message means It typically points to information stored on the device that needs to be refreshed. Follow the troubleshooting steps below to resolve the issue.
1- Press the Contour button on your remote.
2- Press the A button on your remote.
3- Select Restart.
4- Confirm that you want to restart the device.
5- When the device finishes restarting, try Netflix again.
Jonathan J
Cox Moderator - CoxUser985 years agoNew Contributor
seeing the same issue and tried all these 'fixes' as well as spend hours on the phone w/ techs. Has the app gone 'end-of-life'?
- KevinM25 years agoFormer Moderator@CoxUser98, can you please include a link to this forum thread and email us at cox.help@cox.com? We'd like to investigate this issue further for you. -Kevin M. Cox Support Forum Moderator
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