Frequent signal loss on 579 MHz only
I'm in Oklahoma City and have a SiliconDust HDHomeRun Prime connected to my HTPC. I have been experiencing frequent signal loss on USA Network and SyFy. The HDHomeRun Prime has a web-based interface...
Forum Discussion
Hi I_am_Richard,
If you are experiencing signal loss you will most likely need a technician to come and determine where the issue is occurring. Make sure to tighten any loose connections and check for wear on the cables. Our Social Media team can assist you further via email: cox.help@cox.com, Twitter @coxhelp, or through Facebook. Tech Support is also available online: www.cox.com/.../contactus.html or toll-free number, 1-800-234-3993.
Thank you,
Mike J.
Cox Support Forums Moderator
If you are experiencing signal loss you will most likely need a technician to come and determine where the issue is occurring. Make sure to tighten any loose connections and check for wear on the cables. Our Social Media team can assist you further via email: cox.help@cox.com, Twitter @coxhelp, or through Facebook. Tech Support is also available online: www.cox.com/.../contactus.html or toll-free number, 1-800-234-3993.
Thank you,
Mike J.
Cox Support Forums Moderator
The problem with that solution is that the signal loss is sporadic. Here's the likely result: Technician comes, the signal is fine during the appointment, technician leaves and closes ticket, then signal loss occurs after technician is gone. So unless Cox is going to station a technician right outside my door until the signal loss occurs, your solution isn't exactly promising.
As I originally stated, I have eliminated my wiring as an issue. I believe the problem is further up the network. But again, if the loss doesn't happen when the technician is present, I could be going in circles.
- I_am_Richard,
The tech will be able to check inside and outside for signal loss issues. The tech can also determine what next steps are needed.
Mike J.
Cox Support Forums Moderator
