Forum Discussion

MickeyCT's avatar
MickeyCT
New Contributor
3 years ago

Fast forwarding randomly causes recording to go back to beginning

This seems to happen only when recording a live sports program (i.e. long) and then viewing the program from the VCR while it is still recording.  Sometimes when I hit fast forward the recording just...
ChrisJ2's avatar
ChrisJ2
Moderator
3 years ago
Hi, Sooner1780. I'm sure that frustrating for you. We'd like the opportunity to help you get this fixed. Please email this to us at cox.help@cox.com. We'd be glad to look into this for you. Chris J Cox Moderator
RnDCarpenter's avatar
RnDCarpenter
New Contributor
3 years ago

Hi, this seems to happen to a lot of people. What is the most common fix? Do we need to get a new box? Resets don't seem to be the fix. Thank you. I happen to be one of those people with the issue. 

  • ChrisJ2's avatar
    ChrisJ2
    Moderator
    3 years ago
    Hi, RnDCarpenter. I'm so sorry for the issues with your recordings. There could be several issues and we'd want to look at your equipment. Please email us the physical address and any other pertinent information to Cox.Help@cox.com with your name and a copy of this forum message. We really want to get you back up and running. -Chris