Forum Discussion
Tried using Firefox and MS Edge (both are up to date with the latest version of Adobe Flash). Firefox did not work at all. It wouldn't load. MS Edge had the same quality problems as Chrome.
This appears to be a problem with browser streaming, perhaps related to Adobe Flash. The quality is so poor that I'll have to discontinue using the service.
Thanks!
- BrianM5 years agoModerator
I'm not sure if this may do the trick or even be related, but our video engineers noticed a browser setting that had been causing pixelation on the watch tv website recently. If you turn off "use hardware acceleration" in your browser settings, this has been found to cure issues for some customers when viewing contour through the watch tv website. For Chrome, this can be done by clicking the settings button at the top right (3 vertical dots), then click settings. From the next screen scroll all the way down and click on advanced. Towards the bottom you should be able to find the setting "use hardware acceleration when available" and then disable this. The method will be a bit different for IE & Firefox, which can be found using a Google search if you are not familiar.
Brian
Cox Support Forum Moderator- CB_CT7775 years agoNew Contributor
I will try next Monday. Thanks!
- kwdelozier5 years agoNew Contributor
Thank you BrianM, I have been having severe video glitching and artifacts (audio has been fine) when trying to watch A&E via web browser. Your solution helped resolve my issue. Thanks! Let's just hope Cox gets away from using Flash pretty soon though, considering it is fraught with vulnerabilities...but one victory at a time.
- JonathanJ5 years agoFormer Moderator@Kwdelozier
Most welcome please let us know if you have further issues.
Jonathan J
Cox Moderator
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