Forum Discussion
Hey Allan, I tried it on my S9 and the stream seemed to work fine via the contour app over wifi. This looks like it's a problem with streaming via the browser. Next Monday I'll try to use other browsers to replicate the problem.
- KevinM25 years agoFormer ModeratorThank you for providing this information, and please keep us posted. For additional support, please don't hesitate to reach out to us at cox.help@cox.com. -Kevin M. Cox Support Forum Moderator
- CB_CT7775 years agoNew Contributor
Tried using Firefox and MS Edge (both are up to date with the latest version of Adobe Flash). Firefox did not work at all. It wouldn't load. MS Edge had the same quality problems as Chrome.
This appears to be a problem with browser streaming, perhaps related to Adobe Flash. The quality is so poor that I'll have to discontinue using the service.
Thanks!
- BrianM5 years agoModerator
I'm not sure if this may do the trick or even be related, but our video engineers noticed a browser setting that had been causing pixelation on the watch tv website recently. If you turn off "use hardware acceleration" in your browser settings, this has been found to cure issues for some customers when viewing contour through the watch tv website. For Chrome, this can be done by clicking the settings button at the top right (3 vertical dots), then click settings. From the next screen scroll all the way down and click on advanced. Towards the bottom you should be able to find the setting "use hardware acceleration when available" and then disable this. The method will be a bit different for IE & Firefox, which can be found using a Google search if you are not familiar.
Brian
Cox Support Forum Moderator
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