DVR/Cable box is lagging and freezing up
My DVR/Cable box is lagging and freezing up, especially in the evenings and night. When I press the Guide button and begin to scroll, it will freeze up for several seconds and I have to press Exit r...
Forum Discussion
Hi FWB customer,
Looking at the Contour receivers currently, we are not seeing any issues and the signals look good on our end. We would need to look at the equipment and signal levels in "real time" when the issue with lag and freezing is occurring. You can reach out to us on our Facebook page (www.facebook.com/coxcommunications), our Twitter handle (www.twitter.com/coxhelp), or via email at cox.help@cox.com.
Maria L.
Cox Support Forum Moderator
Looking at the Contour receivers currently, we are not seeing any issues and the signals look good on our end. We would need to look at the equipment and signal levels in "real time" when the issue with lag and freezing is occurring. You can reach out to us on our Facebook page (www.facebook.com/coxcommunications), our Twitter handle (www.twitter.com/coxhelp), or via email at cox.help@cox.com.
Maria L.
Cox Support Forum Moderator
This has been happening to me again too, it was fine since May & now it's happening all over again, stuck in fast forward & also weird messages like the dvr isn't available & setting a recording & it saying it's not available. I took a video of this & will sending it to there email. I even rebooted the box for 20 sec. maybe it's the cold weather or wind causing it.
