Forum Discussion

Flighthawk's avatar
Flighthawk
New Contributor II
3 years ago

Cox cloud DVR lost all recorded shows and now doesn't record scheduled shows.

About a week ago, we discovered that all recorded shows (over 2 dozen) were gone.  Tried normal reset, but nothing. Contacted Cox support and the opened a ticket and then after some testing, escalate...
BenS1's avatar
BenS1
Former Moderator
@Flighthawk
I know how frustrating it is when you are not able to watch all of your DVR'd content. Please send us an email at cox.help@cox.com and we can further investigate this issue for you. We'd love to help.
Ben S.
Cox Support Forums Moderator
Flighthawk's avatar
Flighthawk
New Contributor II
3 years ago

Ha, another "canned" response.