This has been happening to me for over a year. I have recorded at least 20 episodes of an older series that is no longer airing, so I recorded replays to watch at a later date. .Some episodes randomly disappear for no reason. They are not deleted by me and they are not in the Recently Deleted Items. I can never get an answer other than, I just need to replace my DVR, which means I lose all of the recordings I have left. Plus, I did that once and the problem still happens. Horrible service and horrible hardware.
Cox support is unable to fix this issue and many other Contour related issues. All they do is to send a new Contour box and after some time the same issues come up again. I have been a Cox customer for over 25+ years and ever since the Contour boxes were sent out a few years ago the same problems occur. Shows get deleted randomly on their own, remote control and Contour do not communicate, lots of freezes and required restarts. In my opinion the problem is with the actual Contour boxes which is essentially a poorly designed computer with sub par hardware/software/firmware. I have gone through at least 4 Contour boxes in the past few years and they work ok for a while and the same issues come up again. I live in South OC and since Cox is the only cable provider in this region they don't really care since there is no competition unless you go to DirecTV. How can they not address these issues when so many customers are complaining about the same problems all the time??? A complete unpleasant experience having to deal with Cox and its horrible product / customer service.
