Cloud DVR Not Working
Over the past few weeks trying to play cloud DVR recordings has been an exercise in futility. Tonight it just says network not available when trying to view recorded programs. Please look at the numb...
Forum Discussion
I've had 3 contour boxes fail, at which time I lost all my DVR recordings. I received my latest box 5 months ago and it is different - it uses the cloud. Now about a quarter of my recordings freeze, have intermittent sound, get mysteriously deleted or just fail to record. In the past seven days, not a single recording was playable. Instead I receive messages: "Sorry, we ran into a problem. This recording isn't available right now. Please try again later. XRE-06014" or just "Sorry, there was a problem with playback of this DVR recording." For $300 per month, you'd expect better service.
I can certainly understand your concern and frustration. Please feel free to send an email with your full name, address, and a brief description of this concern to cox.help@cox.com
