Forum Discussion

RID's avatar
RID
New Contributor II
2 months ago
Solved

Remote not turning the tv off

I have a XR11 v3-utu remote.  

I go through the setup to use the remote to work with the Samsung TV and that works.

Next step is to program it to work with the Yahama receiver, and that works.

BUT, then it NO LONGER works for shutting off the TV.

Please help with any suggestions.  Thanks.

  • Shaun_A's avatar
    Shaun_A
    2 months ago

    Understood. We can try the opposite. Go through the programming for the television prompts, then program the receiver manually. The first code that is normally used is 30176. If that does not work, use the following: 31276, 32061, 32467, 30376, 31815, 32458, 31948, 31176, 30354, 31331, 32021, 33333, 32471, 31947, 30186, 31384. 

  • Shaun_A's avatar
    Shaun_A
    Moderator
    2 months ago

    Hello RID. Thank you for being a Cox Customer. I certainly apologize for the remote issue you are experiencing. I can understand how frustrating that can be. In these instances, the main codes can override each other, in which you may need to set one or the other manually. I would suggest programming the audio receiver first with the on screen assistance as you have done, then program the TV manually after. To program the TV manually, you would hold the SETUP button down until the LED light on the top goes from red to green, then you would press 12051. See if that keeps the programming for both. If not, repeat the steps and use the following codes to see which one will work. 12280, 12281, 10766, 10814, 10032, 10060, 10178, 10408, 10482, 11597, 11959, 10812, 11632, 10702, 11454, 12253, 11903, 11060, 10587, 10217, 10329, 10030, 10650, 12284, 10056, 10090, 10427, 11575, 13118, 12278, 11581. Please let us know if that works. 

      • Shaun_A's avatar
        Shaun_A
        Moderator
        2 months ago

        Understood. We can try the opposite. Go through the programming for the television prompts, then program the receiver manually. The first code that is normally used is 30176. If that does not work, use the following: 31276, 32061, 32467, 30376, 31815, 32458, 31948, 31176, 30354, 31331, 32021, 33333, 32471, 31947, 30186, 31384. 

  • RID's avatar
    RID
    New Contributor II
    2 months ago

    The second recommendation worked with the first code, 30176.  Power button works on both and volume works for the Yahama audio receiver. Thank you. 

    • Shaun_A's avatar
      Shaun_A
      Moderator
      2 months ago

      You are absolutely welcome! I am glad that we were able to find the appropriate code combination for your setup. If anything else arises, we are available 24 hours a day, 7 days a week through our social media channels and our chat through the Cox app. Have a great day!