Cox cloud DVR

Question

Been having &nbsp;problems on and off &nbsp;for several weeks. Cloud recordings start blurry then clear up. Sound goes out. Had 2 techs come out . One said it was a converter problem. I went to store got a new box but same problem. I call tech customer service and they were clueless. I worked in the cable industry for 35 years and know when there is a system problem. Cox service has gone downhill very fast.

lisah · Answer

Hi 2466941. I will be glad to check on this for you. Please reach out to us on Twitter CoxHelp via DM, visit us on Facebook via private message, or email us at cox.help@cox.com. Provide us the name on the account with the complete service address with a link to this thread so we can get started. Thanks, Lisa, Cox Support Forums Moderator

aspasia · Answer

Lots and lots of people having same issues….cox just increased what it was charging ….. how many weeks do they get to say “working on it” without repaying customers who aren’t getting service

jcinicolo · Answer

I spent 30 mins on the phone today with support after already reporting this issue over a month ago, and it started in September in my area (AZ).&nbsp; They know their cloud infrastructure is not capable of meeting customer performance needs, but they just keep saying they're working on it.&nbsp; For over 3 months?&nbsp; And then keep asking posters here to DM them more info?&nbsp; This is ridiculous.&nbsp; This product is clearly not at a level to be sold. Demand credits every month to your bill, notwithstanding the service needs to be fixed, properly provisioned, and adequately supported.&nbsp;&nbsp;