Forum Discussion

stouts4life1's avatar
stouts4life1
New Contributor
2 months ago

Pause live tv and live tv record only goes back 30 min.

So I just updated my system since I was having issues with my cable.  But I am so upset with the service I now get.  I can’t record as much as I did unless I pay more than I was paying.  I can only pause for 30 min unlike 1 hour previously, which also allows 30 min rewind on any show I watch. Dish I could do unlimited but I wanted service when it was raining.  Still upset about daily updates.  Also now upset if I want to play my tv all night it won’t. It will go to screensaver, no way to change only up to 5 hr watching without going to it.  We sleep with tv on I need the noise and so does my husband.  So now we both get woken up 5 hrs after going to sleep when the tv goes out.   I am so upset with the service I get and the interruption of our sleep.  I wish these things could be changed or fixed.  

  • NicholeC's avatar
    NicholeC
    Moderator
    2 months ago

    Hi Stouts4life1,
    We regret to hear you're unhappy with the service. I understand your concerns. I apologize that the screensaver is causing such trouble. We will provide feedback to our product team about that. I'd like to take a look at the equipment and DVR service you have. Please email my team for support at cox.help@cox.com

    Thank you.