Forum Discussion

stouts4life1's avatar
stouts4life1
New Contributor
2 months ago

Pause live tv and live tv record only goes back 30 min.

So I just updated my system since I was having issues with my cable.  But I am so upset with the service I now get.  I can’t record as much as I did unless I pay more than I was paying.  I can only p...
NicholeC's avatar
NicholeC
Moderator
2 months ago

Hi Stouts4life1,
We regret to hear you're unhappy with the service. I understand your concerns. I apologize that the screensaver is causing such trouble. We will provide feedback to our product team about that. I'd like to take a look at the equipment and DVR service you have. Please email my team for support at cox.help@cox.com

Thank you.