Forum Discussion

mraplx's avatar
mraplx
New Contributor
6 years ago

On Demand App not showing up Tivo Bolt

I recently switch over to the Tivo platform, but I do not have access to the Cox on-demand application. Can someone over at Cox please assist? I located the response to another thread below, where it appears a feature code needs to be added to my account. 

"over 2 years ago

Hi Jasong,

I'm really glad that you reached out to us! Your account was missing the code required for the Cox On DEMAND for TiVo launchpoint. I'm sorry about that! Now that I've added it, please manually initiate a connection to the TiVo service so the launchpoint will engage. Please let us know if you are then able to access Cox On DEMAND content."

Thanks!

  • Becky's avatar
    Becky
    Moderator
    6 years ago
    Hi Mraplx, I apologize that we failed to add the account code for Cox On DEMAND for TiVo when we first set up your account. I have updated your account with the correct code. To load the Cox On DEMAND launchpoint, please manually initiate a connection to the TiVo service. It may take up to 24 hours for the launchpoint to appear. -Becky, Cox Support Forums Moderator
    • mraplx's avatar
      mraplx
      New Contributor
      6 years ago

      Thanks Becky, the app is now available to me.