Forum Discussion

U_Bad's avatar
U_Bad
New Contributor
2 years ago

New main receiver puts all my boxes to sleep

With my new contor main receiver replaced, now all my boxes go to sleep/power saver mode.  I have not been able to shut this feature off! I called for support but they told me to shut off the power saver and it was.  How do I shut off this feature? I am caring for a disabled Uncle and he can not use the remote, I'll turn the TV on for him then go do chores and when I check on my Uncle the TV has a screen saver on it. It doesn't appear to take that long before this happens.  I've already received account credit for not providing service, but I need to fix this ASAP for my Uncle. 

Thanks

Power saver
receiver
Screensaver
  • DustinP's avatar
    DustinP
    Moderator
    2 years ago
    We may need to have a field technician scheduled to identify why the feature is not staying turned off when going into the Contour Receiver. The steps here should work to disable power saver www.cox.com/.../contour-and-power-save-mode.html, but if there is another error message appearing or signal issue happening, then we may need to have a field technician further troubleshoot. If this box is doing it when another wasn't, then the Contour box itself may need to be swapped.

    Dustin
    Cox Support Forum Moderator
    • Santa_Barbara's avatar
      Santa_Barbara
      New Contributor
      2 years ago

      I too have this problem. 3 wireless streaming boxes, all with power saver off, still give the "Are you still there" message and go to sleep with a screensaver on. Disabled wife can't use remote and is stuck staring at nothing. I pay $335 a month for service that needs to be improved!

      • TiffanyR's avatar
        TiffanyR
        Former Moderator
        2 years ago
        Hello Santa Barbara,

        I am truly sorry to hear that you are experienc ing trouble with the screen saver as well. As Dustin mentioned, we may need to have a technician out if the screen saver is not turning off. Just to confirm, are you getting this message when watching cable or a streaming app such as Netflix, Hulu, Disney +, etc? Can you email my team at cox.help@cox.net with your name, address, and a link to this thread?

        Tiffany R.
        Cox Support Forum Moderator