New main receiver puts all my boxes to sleep
With my new contor main receiver replaced, now all my boxes go to sleep/power saver mode. I have not been able to shut this feature off! I called for support but they told me to shut off the power s...
Forum Discussion
I too have this problem. 3 wireless streaming boxes, all with power saver off, still give the "Are you still there" message and go to sleep with a screensaver on. Disabled wife can't use remote and is stuck staring at nothing. I pay $335 a month for service that needs to be improved!
Hello Santa Barbara,
I am truly sorry to hear that you are experienc ing trouble with the screen saver as well. As Dustin mentioned, we may need to have a technician out if the screen saver is not turning off. Just to confirm, are you getting this message when watching cable or a streaming app such as Netflix, Hulu, Disney +, etc? Can you email my team at cox.help@cox.net with your name, address, and a link to this thread?
Tiffany R.
Cox Support Forum Moderator
I am truly sorry to hear that you are experienc ing trouble with the screen saver as well. As Dustin mentioned, we may need to have a technician out if the screen saver is not turning off. Just to confirm, are you getting this message when watching cable or a streaming app such as Netflix, Hulu, Disney +, etc? Can you email my team at cox.help@cox.net with your name, address, and a link to this thread?
Tiffany R.
Cox Support Forum Moderator
