New main receiver puts all my boxes to sleep
With my new contor main receiver replaced, now all my boxes go to sleep/power saver mode. I have not been able to shut this feature off! I called for support but they told me to shut off the power s...
Forum Discussion
We may need to have a field technician scheduled to identify why the feature is not staying turned off when going into the Contour Receiver. The steps here should work to disable power saver www.cox.com/.../contour-and-power-save-mode.html, but if there is another error message appearing or signal issue happening, then we may need to have a field technician further troubleshoot. If this box is doing it when another wasn't, then the Contour box itself may need to be swapped.
Dustin
Cox Support Forum Moderator
Dustin
Cox Support Forum Moderator
I too have this problem. 3 wireless streaming boxes, all with power saver off, still give the "Are you still there" message and go to sleep with a screensaver on. Disabled wife can't use remote and is stuck staring at nothing. I pay $335 a month for service that needs to be improved!
- Hello Santa Barbara,
I am truly sorry to hear that you are experienc ing trouble with the screen saver as well. As Dustin mentioned, we may need to have a technician out if the screen saver is not turning off. Just to confirm, are you getting this message when watching cable or a streaming app such as Netflix, Hulu, Disney +, etc? Can you email my team at cox.help@cox.net with your name, address, and a link to this thread?
Tiffany R.
Cox Support Forum Moderator "Are you still watching", is also a message used for shared digital channels. The reason is, after a certain period of time, they verify you are still watching the program, and if they don't get a response they will power off the video box, to save bandwidth.
