Issues with HBOMAX opening
We have some shows that are watchable via HBOMAX app, but not all. Some are accessible via contour but not all. We have called twice, opened tickets, rebooted, refreshed etc. The reps we speak to hav...
Forum Discussion
Annoying and I’ve called 3X with no improvement.
Hi Sandra, thanks for reaching out to us through our Forums and for being part of the Cox family. I'm sorry you've been experiencing issues with HBO shows! I'd like to ask a couple questions to ensure I understand what's happening. Are you talking about shows not being available to watch on HBO or HBO MAX? That some shows you can only watch through HBO MAX but not on HBO cable channels? Or that the quality of the picture is the problem; for example, when you watch shows on HBO channels, the picture breaks up into little squares. Bruce is correct in his observation about HBO limiting the availability of shows on the HBO channels so that you have to access the show through the HBO MAX app. Multiple channels with apps seem to be doing this lately. If you're experiencing difficulty with your Cox services, please email my team at cox.help@cox.com so we can get these issues resolved for you. I want you to be able to enjoy watching HBO! -Becky, Cox Support Forums Moderator
