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Gran2018's avatar
New Contributor

Is there an alternate way to end service for a deceased customer WITHOUT taking the death certificate in to a store in person?

My grandmother died in November and I've tried to cancel her service many times but they require me to go to the store and bring a death certificate. ATT didn't even need me to go to a store and said if a death certificate was needed I could mail it in. Not an option here. So, service has never been disconnected but the last time it was used in that house was November 2017 and now they want to charge over $700. It seems they don't understand that I've had far more important things to do than take off more work to take the cable company a death certificate for a 91 year old woman that died in November of last year. What the hell am I going to lie about a thing like that for? What could I possibly gain by lying to them about her death? Just turn the cable off and let me mail the certificate if you need it so bad.

4 Replies

  • Hi Gran2018, I am sorry this has been such a headache during your time of loss. The policy was recently changed to try make things as easy as possible for our customers. If you simply want to disconnect the account, a death certificate is no longer required. -Becky, Cox Support Forums Moderator
    • Gran2018's avatar
      New Contributor

      Wow. That would be amazing. What is the process for getting service disconnected? Can I just call in?

      • Becky's avatar
        Hi Gran2018, yes. A Billing Specialist should be able to take care of this for you. -Becky, Cox Support Forums Moderator