Forum Discussion

Gran2018's avatar
Gran2018
New Contributor
7 years ago

Is there an alternate way to end service for a deceased customer WITHOUT taking the death certificate in to a store in person?

My grandmother died in November and I've tried to cancel her service many times but they require me to go to the store and bring a death certificate. ATT didn't even need me to go to a store and said...
Gran2018's avatar
Gran2018
New Contributor
7 years ago

Wow. That would be amazing. What is the process for getting service disconnected? Can I just call in?

Becky's avatar
Becky
Moderator
7 years ago
Hi Gran2018, yes. A Billing Specialist should be able to take care of this for you. -Becky, Cox Support Forums Moderator
  • Gran2018's avatar
    Gran2018
    New Contributor
    7 years ago

    Thank you so very very much!