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armimoran's avatar
armimoran
New Contributor

I'm a new customer in my first month of Cox service.

3 times this week no Cox programming but I can watch Netflix. The program listing menu locks up. And why is the internet so slow?

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  • Bruce's avatar
    Bruce
    Honored Contributor III

    Can you expound on "no Cox programming?"  You'll have to describe your network to help with latency.

  • Becky's avatar
    Becky
    Moderator
    Hi Armimoran, are you having trouble viewing available TV programming using the on-screen Guide? Are you getting an error message or error number instead of a picture when you change to different channels? So that we can take a look at your internet speed, please follow the steps at bit.ly/HowToRunCoxSpdTest, log into cox.com with your Primary User ID, and run the Cox Speed Test Tool several times. -Becky, Cox Support Forums Moderator