freeform issue
Freeform says that cox does not have freeform so I cannot access freeform via my internet browser or roku. This is a new problem. All was fine last week.
Error msg:
You have not been signed in si...
Forum Discussion
Hi Rayme, I tested this today, and I'm not able to use my Cox credentials to access Freeform video content, either. So that we can investigate this further, please email my team at Cox.Help@cox.com. We'll get to the bottom of this for you! -Becky, Cox Support Forums Moderator
- Sorry I missed that post, WMO. It looks like Danny answered it for me. -Becky, Cox Support Forums Moderator
Hi,
Can you tell me what the solution to this problem is? I'm having the same issue. I have Freeform as a regular channel and can access the channel through both the Contour Receiver and when I watch live on Cox.com. However, I typically watch Freeform on their app on Roku, but in the last week, Freeform displays an error when I try to watch. On the Freeform app, the following error comes up:
Provider Service Error
Currently there is an authorization problem with your TV provider. Please contact us at freeform.com/roku/feedback so we can work with your TV provider to help solve the issue.
Code: 012-1206-403
On the freeform site, the following error comes up:
You have not been signed in since it appears your TV subscription does not include access to the following channel(s):FreeformIf you believe you have received this message in error, please contact your TV provider.
