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Sminky's avatar
Sminky
New Contributor
6 years ago

DVR

In the past 2 weeks a scheduled recording did not record. When I checked the missed recordings it says "Recording failed because it conflicted with another high priority recording" yet nothing else was recording at that time. Why is this happening?

  • StephanieS's avatar
    StephanieS
    Moderator
    6 years ago
    Sminky,

    It sounds like the box needs a good reset. Please disconnect the power cord and the coaxial cable from the back of the DVR and leave them both disconnected for a solid 60 seconds. Then go ahead and reconnect the coaxial cable first and power cord last. If that doesn't work please send an email to: cox.help@cox.com and include your full address, name. Please also add that this is an issue with the DVR in the body of the email. Thanks!

    StephanieS