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SeanMacP's avatar
SeanMacP
New Contributor
7 years ago

DVR Recording Error and On Demand

Hello, I am having two reoccurring errors that have been going on for a little over a month now. 1) When I play a recorded show on my DVR it only plays for a second or two and then gives me an error and stops. Additionally, the recording light will remain lite throughout the time selected for recording but when the recording is started it will only show 15 minutes have been recorded but still only plays for a second. -Another issue for some recordings is that it pauses and is choppy throughout the recording. 2) I can see a show that is lists as ON DEMAND but when I select the show to play the screen goes blank like it is trying to load it and then after about 2 minutes it goes back to the ON DEMAND title screen where you can select a specific category. Even from that screen I can look up the name of a show but it won't load. I only have one DVR that is directly connected to the cable, I have checked the connection to the DVR and the TV, and I have reset my receiver multiple times (an had the receiver reset on its own). Currently my DVR is showing 45% full on the hard drive.

3 Replies

  • Hi SeanMacP,


    I'd like to take a closer look at the signal. Please email your address and link to this thread to cox.help@cox.com. Also, what error message or code do you receive?


    Thank you,
  • mbhaub's avatar
    mbhaub
    New Contributor

    This same thing is happening to me. New Contour that was supposed to be the Holy Grail.  I recorded two movies. One goes to 1:30 and freezes and then I get an error. The other pixilated at the beginning and then ran ok for about 20 minutes. Then it freezes, I get an error. Neither is available on demand. So much for family movie night. For what we pay this level of performance is absolutely unacceptable. I told my wife we're going either to Direct TV or some alternative, but Cox TV is terrible!

  • mbhaub

    It sounds like there may have been some technical issues happening while you were recording. Please try recording a few more shows and playing them back. If you're still having trouble afterwards please send an email to: cox.help@cox.com and include your full address so we can take a closer look.

    StephanieS
    Cox Support Forums Moderator