DVR not allowing replay
Tried to watch a recorded program that we have not watched. Message indicated that we had already watched the recording and gave no option to replay, only delete now, or don’t delete. Shouldn’t saved...
Forum Discussion
Hello,
I followed your instructions but only have the option to delete or not delete the recording, no restart. I went to the Help section and was able to restart the cable box. That didn’t resolve the issue. I then unplugged the cable box for two minutes with the same results. 😕
Hi dbelle,
There are a few troubleshooting steps we can take before scheduling a technician. Let’s try some test recordings.
• Record three minutes from the same channel of the recorded program.
• Record three minutes from a different channel.
Please advise if both recordings play normally or if either recording fails to play.
Maria
Cox Support Forum Moderator
There are a few troubleshooting steps we can take before scheduling a technician. Let’s try some test recordings.
• Record three minutes from the same channel of the recorded program.
• Record three minutes from a different channel.
Please advise if both recordings play normally or if either recording fails to play.
Maria
Cox Support Forum Moderator
