Forum Discussion

Duran_Duran's avatar
Duran_Duran
New Contributor III
3 years ago

DVR deletes some programs on its own

Searching the forum, I see this has been a fairly common problem. My DVR is at 59% so that's ruled out. I have some programs on there from 4 years ago so it's not deleted those automatically. There is no longer a "keep" option available. And no, they are not at the bottom in my recently deleted option. Other than mysterious deletions, there are no other recording/watching problems.

For obvious reasons, I hate to swap it out in the hopes that this solves the problem. Cloud DVR is too rich for my blood.

  • Bruce's avatar
    Bruce
    Honored Contributor III
    3 years ago

    I can only assume there is a market for networks or production companies to license "newer" reruns to the streaming services.  Newer, recorded programs are probably flagged as valid for a year and then expired, and perhaps older recordings don't contain this flag.  I noticed Yellowstone is no longer available on-demand via Contour.  I guess if you can forgo watching your programs live, drop cable and subscribe to a streaming service for true "Enjoy your shows whenever you please."

    • Duran_Duran's avatar
      Duran_Duran
      New Contributor III
      3 years ago

      These were movies that were deleted on their own. Funny thing is they were old movies...from the 1980s!

      I just scrolled through and I have one movie recorded 5/17/21. Today is the 19th and it hasn't been deleted.

      So maybe some are flagged and some aren't. But how would we know that? Cox needs to be transparent about this.

      • Bruce's avatar
        Bruce
        Honored Contributor III
        3 years ago

        I guess somebody could explain, justify or point us to its fine print but if you actually cannot watch your recordings "whenever" you want, why pay for the service?

    • switching_to_Co's avatar
      switching_to_Co
      New Contributor
      2 years ago

      Nope. Cox must have a glitch in its software. Frankly it's not worth what Cox charges 

  • hammerva's avatar
    hammerva
    New Contributor
    3 years ago

    Almost every morning I check my DVR if I lose a bunch of stuff just for no reason except that the DVR was rebooted and just deleted them for the hell of it.  Last night I lost at least about 10% of my recordings.  

    • Bruce's avatar
      Bruce
      Honored Contributor III
      3 years ago

      Do the deleted shows have anything in common, such as, you recorded the deleted programs 1 year ago?

      • hammerva's avatar
        hammerva
        New Contributor
        3 years ago

        The only thing really in common is that they mostly recent ones.  Like I lost all of my Nationals and NBA Playback recordings for the last 2 weeks.  

        The only thing I can figure and I am just guessing is if you do a recording during the time of the daily reboot not only will you lose your current recording but a lot of stuff around it gets messed up.  I tried changing my time to 4 - 6 in the morning and see if that helps.