Forum Discussion
These were movies that were deleted on their own. Funny thing is they were old movies...from the 1980s!
I just scrolled through and I have one movie recorded 5/17/21. Today is the 19th and it hasn't been deleted.
So maybe some are flagged and some aren't. But how would we know that? Cox needs to be transparent about this.
I guess somebody could explain, justify or point us to its fine print but if you actually cannot watch your recordings "whenever" you want, why pay for the service?
- Duran_Duran3 years agoNew Contributor III
I would just like transparency on this. I don't think it's too much to ask. :-)
- Bruce3 years agoHonored Contributor III
When you researched the Forum, did any moderator explain this policy?
- Duran_Duran3 years agoNew Contributor III
I saw one that said Cloud DVR is deleted after one year (you were participating in that post!).. Nothing on physical dvr's. There were complaints about mysterious deletions going back 8 years...way before the cloud. Blame was almost always placed on the dvr hard drive going bad. Or a suggestion to reboot.
- switching_to_Co2 years agoNew Contributor
Agree!
- JulianN2 years agoModerator
Hello. we would be happy to assist. We cannot troubleshoot on this platform. Please email us your full name, complete address and Cox pin at Cox.Help@cox.com and we can continue. Thank you!
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